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FAQs

FAQs

Find answers to common questions about our services, tracking, and delivery process.

How long does international delivery take?

Depending on the destination, most parcels reach major cities within 3–7 business days.

Can I track my shipment online?

Yes, every shipment comes with a tracking ID that allows you to check real-time updates.

What items are restricted from shipping?

Hazardous materials, perishable food, illegal goods, and fragile items may not be accepted.

Do I need to pay customs duty or import taxes for international shipments?

Yes, customs duties and taxes vary by country. The recipient is usually responsible for paying them.

What documents are required for international courier services?

A commercial invoice, packing list, and in some cases additional permits may be needed depending on the destination country.

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